Shipping & Returns

Where we ship

The storefront currently accepts delivery addresses in the United States. Delivery methods, charges and any free-shipping discount are shown before payment in U.S. dollars.

Production and delivery estimates

Each piece is printed to order. The delivery estimate shown during checkout combines production and carrier information available at that time; it is an estimate unless expressly identified as a guaranteed date.

We send order, production and shipment updates by email. If an order cannot ship within the promised period, we will provide the delay information and the choice required by applicable U.S. law, which may include accepting a revised date or receiving a prompt refund.

Cancellations

Contact us as soon as possible if you need to cancel. We can cancel and refund an order before it enters production. Once production has started, cancellation is not guaranteed because the piece has already been made for that order.

Returns within 30 days

A non-personalized item may be requested for return within 30 days after delivery when it is unused, undamaged and returned in its original protective packaging. Contact us before sending anything; we will confirm eligibility and provide the return instructions.

Customer-requested return shipping is the customer's responsibility. Original shipping charges are not refundable unless the item was defective, damaged in transit or different from the item ordered. Personalized pieces and final-sale items are not eligible for a change-of-mind return, but defect and fulfillment remedies still apply.

Damage, defects or a wrong item

Inspect the package after delivery and contact us promptly with the order reference and clear photos if the item is damaged, defective or incorrect. Once verified, we will arrange an appropriate replacement or refund without charging return shipping required for that remedy.

Refund timing and contact

Approved refunds are sent to the original payment method. Stripe confirms the refund first; the card issuer or bank controls how long the credit takes to appear.

Contact Frenchie Bardot before returning an item or whenever you need help with an order.